Privacy Policy
The following is the Privacy Policy of Kip McGrath Direct Pty Ltd.
Please read the following policy so you understand how we use and why we collect, the personal information we ask you to submit. Kip McGrath Direct Pty Ltd may change this policy without notice from time to time, therefore please refer back to this page periodically.
Please note we may provide content or links from or to other websites through our website. This privacy policy does not apply to these other websites and we recommend that you review the privacy policy at each website to determine how that site protects your privacy.
Personal Information Collection and Use
Kip McGrath Direct Pty Ltd does not collect personal information when you visit our Website, unless you place an order or "opt in" an email subscription list. When you place an order you will be asked for the following personal information:
- Your name
- eMail address
- Delivery address
- Special delivery instructions
- Phone number
- Fax number
- Your payment details
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
Kip McGrath Direct Pty Ltd will not disclose, leverage or sell your personal information to any other organisation under any circumstances, without your prior permission, unless that information is absolutely necessary for third party service providers that are involved in the processing of your order. These third parties will be either contracted to Kip McGrath Direct Pty Ltd to keep the information confidential or are required to comply with all relevant laws including the Privacy Act. We will also retain your order details in a secure offline system that is NOT connected to the internet.
Other ways we use your personal information are to:
- Provide you with the products, services or information you have requested
- To determine your liability to Australian GST in the course of an order
- Develop and improve the products, benefits and services we offer to our customers and Website users
- Notify you of any Kip McGrath Direct Pty Ltd hosted/run competitions, new services or promotions from time to time.
If required by law or to enforce or protect our rights, we may disclose or use your personal information as necessary for the purposes of the relevant legal action.
Anonymous Information
We automatically collect IP addresses and website usage information from visitors to our site. This information is recorded as statistics and helps us to evaluate how visitors use and navigate our website. We are then able to improve and further develop the website. We also use software programs to monitor network traffic and identify any unauthorized attempts to change or upload information, or damage our system.
We also keep records of any e-mails to our customer service centre. We do this to make sure the problems and issues you bring to our attention are resolved promptly and correctly.
Data Security
Kip McGrath Direct Pty Ltd will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Kip McGrath Direct Pty Ltd also takes reasonable steps to protect personal information it holds from misuse, loss, unauthorised access, modification and disclosure.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access. We will continue to enhance these features as technology changes and becomes available. In particular, our order processing system is protected by a network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.
Furthermore Kip McGrath Direct Pty Ltd takes reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.
Credit Card Information
Kip McGrath Direct Pty Ltd accepts Visa, MasterCard and Bankcard. Unencrypted credit card details will not be stored on our internet server, and will be sent only in encrypted form. The encryption technologies we use are SSL and PGP.
Cookies
A cookie is a small amount of information sent from a Web server to your computer. This information allows us to make our site easier to use as cookies allow our servers to keep track of customer details between visits to our site. Kip McGrath Direct Pty Ltd uses cookies to maintain information for the purposes of the shopping basket. Kip McGrath Direct Pty Ltd does not use cookies for marketing, promotional or advertising purposes, nor does it use cookies to track your Internet activity before or after you leave its Website. Credit card information is never stored in the cookie.
Mail (Electronic and Postal)
You have a right to choose whether to give us your personal information and, if you give it to us, how we use it. When you "opt-in" with Kip McGrath Direct Pty Ltd, it means you have agreed to let us use your personal information for future email communications. For example, if you opt-in, we may send you email messages about new products and services, newsletters, discounts, special promotions or upcoming events.
If we ask you to supply personal information, there will be a request near the order form asking you to indicate your consent to receive future email communications from us. This is a request to "opt-in". If you opt-in, it means you agree to receive future email communications from Kip McGrath Direct Pty Ltd.
We will also store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information. It will not be used for any other purpose.
If you would like to change your opt-in preference or wish to update your information or remove it from our mailing list, please send an email to direct@kipmcgrath.com.au.
Spam
We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www.dcita.gov.au/communications_and_technology/policy_and_legislation/spam
Contact
If you have any questions, comments or complaints concerning this policy, please contact:
Privacy Officer
Kip McGrath Direct Pty Ltd
PO BOX 480
Newcastle NSW 2300
Or by e-mail to;
privacy@kipmcgrath.com.au
In order to assist a prompt response please provide the following information:
- Information that you think that we have
- How this information was obtained
- What you want us to do with this information
- Please allow 28 days for us to respond to your query.
Australian Law
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).
More information on Australian privacy legislation is available from the Office of the Federal Privacy Commissioner at www.privacy.gov.au .
